After-sales management system CSS_ Saiyi information-2024欧洲杯体育入口

CSS- After-sales service management system

The new generation of after-sales service management system helps to complete the closed loop of after-sales service, open up customers and enterprises, and effectively enhance the competitiveness of enterprises。

SiE-CSS after-sales service management system，Combine professional experience in the field of after-sales service with a powerful task process management platform and the latest information technology，A professional after-sales service management software created specifically for the enterprise's after-sales service business，It provides fine management of the whole process automation of after-sales service，Help enterprises greatly improve the utilization of service resources，Save service operating costs，Enhance customer experience，Increase customer satisfaction。
SiE-CSS can help enterprises systematically manage the various businesses in the after-sales service operation，Including customer service center (call center or service hotline), customer management, service request management, field task management, spare parts management, service resource management, installation record management, service business opportunities and service financial management。

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Comprehensive operation and maintenance capability

1. Connection ability

Connect customers with demand access
Connect service providers with goals and transaction management
Connect service resources with tasks

2. Service ability

Enable service resource tools and knowledge usage capabilities
Enable service provider management capabilities
Empower customers to be informed

3. Collection ability

Authenticity of customer complaint
Process transparency
Service datatization

4. Optimize ability

Service delivery satisfaction
Rationality of channel layout
Service resource utilization
Service cost rationality

Value enhancement

1, change the enterprise after-sales data&Service "broken, coarse, interrupted" status

To realize the comprehensive management of customers (including terminals), service outlets (including service providers), and technician resources;
To achieve the product life cycle, parts flow, inventory fine management;
To realize the whole process management of customer after-sales business (demand access, project tasks, work order distribution, service data collection, cost statistics, cost accounting, cost settlement, service performance)。

2, break through the traditional after-sales service positioning and content limitations

Multi-channel customer contact, rich service content, real-time interaction and supervision of service process, pay attention to customer perception;
From passive service to active service, to strengthen customer stickiness and loyalty;
Big data, intelligent, systematic back-end support service resource front-end, serving resources is serving customers。

3. Promote the transformation of after-sales service to the role of "sharing service resources + service value-added"

On the basis of providing efficient and high-quality standard services, develop value-added service content and customers to become revenue generating units;
Sharing industry service resources, "The essence of the sharing economy is to revitalize resources"。

Total solution

SiE-CSS after-sales management system is responsible for providing customers with perfect after-sales service management and maintaining good customer relations, which occupies an important position in the enterprise management system。The system can connect with the customer service call center, receive customer calls and automatically bounce the screen, convenient to enter the after-sales service process。Connect with enterprise ERP system to share and interact with customer, product and spare parts data。System docking with partners, can undertake after-sales service business。Interconnecting with the system of dealers or third-party service providers can realize outsourcing and data sharing of after-sales service business。

SiE-CSS after-sales management system is a refined management of the whole process of after-sales business，Powerful function，A flexible and scalable system，It has the characteristics of visualization, humanization, intelligence and automation，360° statistical analysis of data，Let data aid decision making，It can meet the current and future business development needs of rapidly growing enterprises。Saiyi provides refined, automated and intelligent management of the whole process of after-sales service。Greatly improve the efficiency of service operations, reduce costs, and improve customer satisfaction。In addition, we offer highly personalized solutions to our customers。

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